{"id":11950,"date":"2024-03-27T02:53:21","date_gmt":"2024-03-26T16:53:21","guid":{"rendered":"https:\/\/www.receptionhq.com\/?post_type=faq&#038;p=11950"},"modified":"2026-03-25T11:33:21","modified_gmt":"2026-03-25T18:33:21","slug":"are-calls-answered-within-the-united-states","status":"publish","type":"faq","link":"https:\/\/www.receptionhq.com\/faq\/are-calls-answered-within-the-united-states\/","title":{"rendered":"Are calls answered within the United States?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Yes.  Your calls are handled by our US-based reception team across <a href=\"https:\/\/www.receptionhq.com\/arizona-answering-service\/\">Arizona<\/a>, <a href=\"https:\/\/www.receptionhq.com\/florida-answering-service\/\">Florida<\/a>, <a href=\"https:\/\/www.receptionhq.com\/north-carolina-answering-service\/\">North Carolina<\/a> and <a href=\"https:\/\/www.receptionhq.com\/missouri-answering-service\/\">Missouri<\/a> between 5am and 7pm MST every day, ensuring your customers experience professional American voices representing your brand across core business hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>After-hours coverage:<\/strong>  An after-hours surcharge applies to calls outside 5am-7pm Monday to Friday or on a US Federal Holiday.  US-based receptionists are still available to answer calls between 5am and 7pm MST Saturday and Sunday.  However, overnight calls are handled by our equally skilled, English-speaking team in Australia \u2013 trained to the same high standards and delivering the same quality of service around the clock.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Consistent quality:<\/strong>  All receptionists undergo identical training programs and are held to the same professional standards, regardless of location.  This ensures your brand is represented consistently whether a call comes in at 2pm or 2am.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Global advantage:<\/strong>  Unlike answering services limited to a single location, our international presence means we can provide true 24\/7\/365 coverage while maintaining the same service quality and English language proficiency.<\/p>\n","protected":false},"menu_order":10,"template":"","tags":[],"faq_categories":[126,14],"class_list":["post-11950","faq","type-faq","status-publish","hentry","faq_categories-featured","faq_categories-virtual-reception-services"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq\/11950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/media?parent=11950"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/tags?post=11950"},{"taxonomy":"faq_categories","embeddable":true,"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq_categories?post=11950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}