{"id":11894,"date":"2024-02-15T20:58:09","date_gmt":"2024-02-15T10:58:09","guid":{"rendered":"https:\/\/www.receptionhq.com\/?post_type=faq&#038;p=11894"},"modified":"2024-02-15T21:02:58","modified_gmt":"2024-02-15T11:02:58","slug":"i-havent-received-a-password-reset-email-whats-going-on","status":"publish","type":"faq","link":"https:\/\/www.receptionhq.com\/faq\/i-havent-received-a-password-reset-email-whats-going-on\/","title":{"rendered":"Why am I not receiving a password reset email?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Please check you&#8217;re trying to log in and reset your password from the correct ReceptionHQ website.  This is the United States website.  If you&#8217;re a ReceptionHQ UK customer or a ReceptionHQ NZ customer, you&#8217;ll need to log in via the .co.uk or .co.nz website respectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.receptionhq.co.uk\/login-virtual-reception-services\/\" class=\"ek-link\" target=\"_blank\" rel=\"noopener\">ReceptionHQ UK client portal login<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.receptionhq.co.nz\/login-virtual-reception-services\/\" class=\"ek-link\" target=\"_blank\" rel=\"noopener\">ReceptionHQ NZ client portal login<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are a ReceptionHQ US customer, your password reset email will likely have gone to the same email address where invoices are sent to.  However, if you need further assistance please contact <a href=\"mailto:support@receptionhq.com\">support@receptionhq.com<\/a>.<\/p>\n","protected":false},"menu_order":1,"template":"","tags":[],"faq_categories":[83],"class_list":["post-11894","faq","type-faq","status-publish","hentry","faq_categories-portal-access"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq\/11894","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/media?parent=11894"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/tags?post=11894"},{"taxonomy":"faq_categories","embeddable":true,"href":"https:\/\/www.receptionhq.com\/wp-json\/wp\/v2\/faq_categories?post=11894"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}