{"id":11187,"date":"2023-08-24T19:23:50","date_gmt":"2023-08-24T09:23:50","guid":{"rendered":"https:\/\/www.receptionhq.com\/?p=11187"},"modified":"2026-10-14T01:55:49","modified_gmt":"2026-10-14T08:55:49","slug":"forwarding-business-calls-to-virtual-receptionists","status":"publish","type":"post","link":"https:\/\/www.receptionhq.com\/forwarding-business-calls-to-virtual-receptionists\/","title":{"rendered":"Forwarding business calls to ReceptionHQ’s reception team"},"content":{"rendered":"\n

When you sign up to a ReceptionHQ virtual reception service, you\u2019ll select either a local or toll-free number to be allocated to your account. This is also known as your Assigned DID (Direct Inward Dialing).<\/p>\n\n\n\n

To ensure our receptionists can answer your calls, you need to either:<\/p>\n\n\n\n

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  1. Advertise your Assigned DID as your new business number<\/li>\n\n\n\n
  2. Retain your existing business number and enable call forwarding to your Assigned DID<\/li>\n<\/ol>\n\n\n\n

    The latter is the best option for most businesses.<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Who manages your call forwarding?<\/h3>\n\n\n\n

    Setting up call forwarding from your existing business number must be handled by you. We are unable to manage this on your behalf.<\/p>\n\n\n\n

    The method for setting up a call diversion also differs depending on a couple of things:<\/p>\n\n\n\n

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    1. Who your telecommunications provider is<\/li>\n\n\n\n
    2. Whether you want ReceptionHQ to answer all your calls or only the calls that you or your team are unable to answer in-house<\/li>\n<\/ol>\n\n\n\n
      <\/div>\n\n\n\n

      You’re always fully in control<\/h3>\n\n\n\n

      In many instances, you can choose between forwarding calls to ReceptionHQ:<\/p>\n\n\n\n

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      1. Immediately<\/li>\n\n\n\n
      2. Only if they are not answered within a certain timeframe<\/li>\n\n\n\n
      3. Only if there\u2019s a busy signal<\/li>\n<\/ol>\n\n\n\n

        On this page we\u2019ve included call diversion instructions for numerous telecommunications providers, however recommend that you double-check the settings with your provider in case they\u2019ve changed their processes.<\/strong><\/p>\n\n\n\n

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        Call forwarding options<\/a><\/div>\n\n\n\n
        Set-up instructions<\/a><\/div>\n<\/div>\n\n\n\n

        <\/p>\n\n\n\n

        <\/div>\n\n\n\n
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