Everyone also had an opportunity to meet Luisa Di-Finizio, our Global Head of Contact Centers, who was visiting from Australia.

Food, friends, fun and opportunities to build meaningful relationships. It was such a great night!

Based in our Australian parent company OfficeHQ’s Maroochydore office, on Queensland’s Sunshine Coast, Luisa will be ultimately responsible for ensuring we deliver an exceptional virtual receptionist service for all clients across the United States, the United Kingdom and Australasia.

Luisa will work closely with our team leaders, and their teams of friendly, professional virtual receptionists, to continue to grow and deliver the premium receptionist experience we provide for our clients’ callers.

Luisa joins us following an extensive career overseeing contact center operations in various locations around the world. Her experience includes senior roles at blue chip companies including Commonwealth Bank, Serco and Barclays.

CEO David Atkinson says: “It’s great to have Luisa on board. It’s an exciting time! We’re all looking forward to working with her and benefitting from the incredible experience she brings to our teams globally.”

Luisa says: “It’s exciting to join a company that consistently delivers a great service to its clients and is focused on being an employer of choice through strong employee engagement. What a magical combination!”

Welcome to the team Luisa!

Trip-of-a-lifetime

Samantha will be going on a trip-of-a-lifetime to visit the Sydney and Queensland offices of our Australian parent company, OfficeHQ. She’ll spend time with our Australian team members and also have personal time off to go sightseeing.

Will Sam swim with the whale sharks in the Ningaloo Reef, explore the Daintree Rainforest, visit Australia Zoo to cuddle up next to a koala or hand feed a kangaroo? Maybe she’ll take in the action of an Australian rugby match or visit the breathtakingly beautiful Blue Mountains.

Samantha says: “I’m so excited I won the competition. I can’t wait to visit Australia!”

What did Samantha do to win the competition?

Our amazing team of US virtual receptionists are always focused on providing a premium service and experience for all callers. As a way of maintaining our high standards, receptionists are measured on various quality metrics.

As an extra way of showing our appreciation, we decided to run a competition. Winning a trip to Australia was suggested because, while our US operations are based in Phoenix, Arizona, we’re part of the OfficeHQ group whose global headquarters are based in Australia. (We also have UK and America operations.)

With a strong bond between the countries, we thought our US virtual receptionists would love the opportunity to visit Australia.

The competition ran between December 2017 and March 2018. Success along the way meant additional tickets in the competition raffle.

Our CFO, Ryan Mitchell, flew to the US and announced Samantha as the winner this week.

Ryan said: “Congratulations Samantha! Well deserved, what an exciting opportunity to travel to the other side of the world.”

David Atkinson, our CEO added: ”Our receptionists are one of our biggest strengths. They’re gold. It’s great to be able to reward Samantha with this trip to Australia.”

Our teams in Sydney and in Maroochydore, on Queensland’s Sunshine Coast, can’t wait to welcome Samantha when she arrives in Australia!

Our winning receptionist will be sent on a two-week trip-of-a-lifetime to visit our Sydney and Queensland offices in Australia! They’ll also be given an additional week’s leave to do some sightseeing. Beaches, koalas, kangaroos, shrimp (or ‘prawns’ as they say in Oz!) and the Sydney Harbour Bridge are ready to welcome them.

All receptionists are focussed on delivering their best service to your callers to win the trip.

Stay tuned to find out who our talented winner will be in May.