A virtual receptionist is a trained professional who answers your business calls from a remote location. Explore what they can do, how it works and what a virtual reception service costs.

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For US businesses – whether you’re a solo operator, a growing practice or a multi-location organization – a virtual receptionist can be the difference between missing important calls and ensuring there’s always a friendly, professional voice available to answer.

With more than 36 million small businesses operating across the United States, according to the SBA Office of Advocacy, the fact is that most simply can’t justify the cost of a full-time receptionist. A virtual receptionist is a flexible, affordable alternative.

How does a virtual receptionist work?

The setup is simple. You forward your phone line to the number your virtual reception service provider gives you. This can be all the time, only when you’re busy, or just after hours – you choose.

When a call comes through, a receptionist answers using your business name and your preferred greeting. From there, they follow the instructions you’ve set up. That might mean taking a message and sending it to you by email or SMS, transferring certain types of calls to the right person on your team, escalating urgent matters to designated contacts, answering common questions about your services, hours or location, or booking an appointment into your calendar software.

How easy is it to manage a virtual reception?

With leading providers you can manage everything through an online portal – updating your availability, adding team members, adjusting your greeting or checking your call history. ReceptionHQ’s client portal, redesigned in late 2025, gives you clear visibility across calls, usage and billing from a single dashboard.

Access Anywhere

Manage your communications whether you’re in the office or on the move.

• Desktop, laptop & mobile compatible
• Accessible from multiple devices
• Multi user access
• Real time updates

No extra setup or learning curve required.

What can a virtual receptionist handle?

This depends on the service level you choose. At the most basic level, a virtual receptionist takes messages and passes them on. But many businesses need more than that.

A more comprehensive virtual receptionist service can transfer calls to specific team members based on who the caller needs, answer frequently asked questions so routine inquiries don’t interrupt your day, provide information about your services, fees or business hours, and follow scenario-specific instructions.

Some services go even further. At ReceptionHQ, for example, our virtual assistant plans allow us to input leads into your CRM, process payments, submit online forms and handle more complex call flows. Our appointment scheduling service includes booking, rescheduling and canceling appointments using your preferred online calendar or practice management software.

The key point is that a virtual receptionist isn’t one-size-fits-all. The right service matches how your business actually operates.

Will callers know they’re not speaking to someone in my office?

This is one of the first things most business owners ask, and it’s a fair question. The short answer is no – a good virtual receptionist service is designed to be seamless.

Your receptionist answers with your business name and a greeting you’ve chosen. They have access to the information you’ve provided about your business, your team and how you want calls handled. From the caller’s perspective, it’s like they’re speaking to someone at your front desk.

The experience does depend on the provider, though. This is where the quality of the reception team matters. Providers with well-trained, US-based receptionists deliver a very different experience compared to a call center that’s offshore and rotating through a large pool of agents.

Real client outcomes.

“I honestly have had different answering services in the past and none of them have come close to what ReceptionHQ offers. The personalization is fantastic. I called in to my office and had a great conversation with the receptionist. This wasn’t even meant to be a test, however they sounded like my own staff in how I would like to be talked to as a consumer.”

— Basement Builders, via Trustpilot

What other clients say

Why do US businesses use virtual receptionists?

There are practical and financial reasons, but the most common motivation is surprisingly simple: business owners are tired of missing calls they can’t afford to miss.

You stop losing business to voicemail

Research consistently shows that most callers won’t leave a voicemail – they’ll call the next business on their list instead. Using a virtual reception service means a real person is always available to answer, which means fewer lost leads and better first impressions.

Real client outcomes.

“ReceptionHQ has truly changed the way we do business. From a customer service perspective, no caller goes to a voicemail. Now, they talk to a live person every single time. Someone who can listen to their wants, needs, or concerns, and relay the message in real-time so we can get it to the right person to handle their request!”

— Christopher Amos, No Boundaries Marketing

It costs a fraction of hiring

According to the Bureau of Labor Statistics, the average annual salary for a receptionist in the United States is approximately $38,000-$42,000. Once you factor in benefits, payroll taxes, paid time off, training and workspace costs, the true cost of an in-house hire is typically between $50,000 and $60,000 per year.

Virtual receptionist services start from as little as $25 per month. Even a more comprehensive solution with call transfers, lead intake via your CRM or appointment scheduling is a fraction of the cost of a full-time hire.

ReceptionHQ offers both per-call and per-minute pricing – an uncommon level of flexibility in the industry. This dual-pricing model helps businesses of all sizes find a plan that fits their actual call volume, rather than paying for capacity they don’t need.

You get flexibility that employment can’t match

Need coverage for 10 calls a week? Done. Seasonal spike coming? Scale up, then scale back down. Going on vacation? Switch to full-time answering for a couple of weeks. With no long-term contracts, you adjust as your business changes without being tied to a fixed cost.

Your team gets time back (or you do)

Every interruption costs more than the time it takes to answer the phone. It breaks focus, disrupts meetings and pulls people away from billable work. A virtual receptionist absorbs those interruptions so your team stays productive. If you’re a solo operator, this is even more important.

You’re covered outside business hours

Emergencies don’t wait until 9am. Whether it’s a tenant with a burst pipe, a critical IT issue or a client in a different time zone, after-hours answering means your business is always reachable when it matters most.

ReceptionHQ provides 24/7 live call answering on all plans, with US-based receptionists handling your calls during core business hours 7 days a week and our equally skilled team in Australia providing seamless overnight coverage.

Real client outcomes.

“I have been using ReceptionHQ for several months now. They are doing an excellent job for my office, picking up calls that my assistant is not available for, including on weekends and even holidays.”

— Michael King, via a Google review

What’s the difference between a virtual reception and message answering service?

The terms “virtual receptionist,” “virtual reception service,” “call answering service” and “message answering service” can sometimes mean the same thing. But not always.

In some instances, a “virtual receptionist” or “call answering service” involves just the basics: answering calls and taking messages. This is also known as a “message answering service” or “message-taking service.” An example is ReceptionHQ’s MessageExpress solution.

However, a virtual receptionist service can also include far more than just message-taking. For example, transferring calls, answering questions, and managing appointments. Think ReceptionHQ’s broader services: ReceptionistPlus, MyAssistant and MyDiary.

How does a virtual receptionist compare to hiring in-house?

It’s not always an either/or decision. Many businesses use a virtual receptionist alongside an in-house team – for overflow during busy periods, after-hours coverage or vacation relief. But if you’re weighing the two options, here’s how they compare.

The in-house cost figures above reflect the average receptionist salary in the United States (Bureau of Labor Statistics) plus estimated employer costs for benefits, payroll taxes and overhead. Actual salaries vary by location and experience.

Are virtual receptionists real people or AI?

Both exist and it’s worth understanding the difference.

Most established virtual receptionist providers – including ReceptionHQ – use real, professionally trained receptionists. These are people who learn your business, build rapport with repeat callers and handle nuanced conversations that technology still struggles with.

AI-powered phone answering is a newer option. It can work well for straightforward tasks like taking messages and it’s available around the clock at a lower cost. However, it has limitations when it comes to complex conversations, empathy and adapting to unexpected questions. Many callers still prefer speaking with a real person, particularly in industries like legal, healthcare and financial services where trust is essential.

What types of businesses use virtual receptionists?

Virtual receptionists serve businesses across virtually every industry. Some of the most common include:

Solo operators and freelancers who need a professional phone presence but can’t justify a full-time hire. Attorneys, consultants, contractors and real estate agents are among the most frequent users.

Small and medium-sized businesses looking for 24/7 call coverage without the cost of shift-based staffing. This includes medical practices, financial advisors, IT companies and property management firms.

Growing companies that experience call volume spikes – whether seasonal, campaign-driven or due to rapid expansion. A virtual receptionist provides instant scalability.

Larger organizations and franchises that need overflow support, after-hours coverage or a consistent phone experience across multiple locations.

At ReceptionHQ, we serve businesses across real estate, legal, healthcare, financial services, trades and construction, IT and technology and many other industries – right across the United States. With US-based receptionists in Arizona, Florida, North Carolina and Missouri, we answer calls for clients in every state. Whether you’re based in New York, Los Angeles, Chicago, Houston, Miami or anywhere in between, all plans, pricing and service levels are the same regardless of your location.

The common thread is straightforward: if your business relies on phone calls and you can’t always answer them, a virtual receptionist fills that gap.

Real client outcomes.

“We are a property management company that services the DC Metro area and Greater Houston. ReceptionHQ plays a huge role in our company’s operations. We use their live answering service to handle all overflow phone calls for our company. This means no unanswered or missed calls. They forward all calls to us as needed and they never miss a message when someone isn’t available.”

— FlatFeeLandlord.com

What other clients say

How much does a virtual receptionist cost in the US?

Virtual receptionist pricing varies widely across the industry. Many of the most well-known providers start at $140-$350 per month, which can be out of reach for solo operators and smaller businesses.

ReceptionHQ takes a different approach. Plans start from just $25 per month for message-taking and $35 per month for a full virtual reception service with call transfers. You can also choose from per-call or per-minute billing – a level of pricing flexibility that’s rare among US-based providers.

For full plan details and current pricing, visit our live call answering comparison page, then click “See pricing” on the solution you’re interested in to view pricing based on your estimated call volume.

To give you a sense of the range, here’s an overview of ReceptionHQ’s call answering services:

What should you look for in a virtual receptionist provider?

Not all virtual receptionist services are created equal. Here are the key factors to consider.

Where are the receptionists based?

US-based receptionists are better equipped to understand American business culture, regional nuances and caller expectations. ReceptionHQ provides US-based receptionists during core business hours.

What’s the pricing model?

Look for transparent, published pricing. Some providers charge per minute, others per call. ReceptionHQ is one of the few providers that offers both options, so you can choose the model that’s more cost-effective for your call patterns.

Are there long-term contracts?

Avoid providers that require long-term commitments. ReceptionHQ operates on a month-to-month basis with no long-term contracts.

Is there a free trial?

A trial period lets you experience the service before committing. ReceptionHQ offers a 7-day free trial with no credit card required.

Are bilingual receptionists available?

With the US being home to the second-largest Spanish-speaking population in the world, bilingual call answering can help you serve more customers. ReceptionHQ offers bilingual (English and Spanish) answering during core business hours at no additional cost.

How is account management handled?

A responsive, US-based customer service team makes a difference when you need changes to your setup or have a question about your account. ReceptionHQ’s Phoenix-based support team aims to respond within 24 hours.

Why choose ReceptionHQ to answer your calls?

The best provider depends on what your business needs, but there are a few things that set the leading services apart: experience, transparency, flexibility and the quality of the people answering your calls.

ReceptionHQ has been providing virtual receptionist services to US businesses for nearly two decades, building on the foundation of its Australian sister brand OfficeHQ, which was founded in 2003. Today, ReceptionHQ answers calls for businesses of every size, from solo operators and freelancers through to franchises and corporations.

A few things that set ReceptionHQ apart from other providers:

• Dual pricing flexibility with both per-call and per-minute options, so you only pay for what makes sense
• Plans from just $25/month for message-taking, with a range of services including virtual assistants handling CRM input, appointment scheduling and more
• Bilingual answering in English and Spanish during core business hours at no extra cost
• US-based receptionists during core business hours, with 24/7 live call answering across all plans
• US-based customer service team for account queries and setup assistance, with responses within 24 hours
• Client portal for real-time call visibility, usage tracking and account management
• No long-term contracts on any plan, with month-to-month flexibility and no cancellation fees
• Free 7-day trial with no credit card required, so you can test the service before committing

Real client outcomes.

“ReceptionHQ is a stellar answering service. They provide such excellent service that my clients think I have a full time paid staff. I especially appreciate the client portal where I can customize my preferences any time. They respond in a timely manner whenever I have a question… and did I mention the price is very affordable?”

— Jennipher Williams, via a Google review

How do you get started?

Getting started with a virtual receptionist is straightforward.

1. Choose your service level: Decide whether you need basic message-taking, a full virtual reception with call transfers, or a more advanced solution with appointment scheduling and CRM input. Or simply sign up for ReceptionHQ’s 7-day free trial, based on our ReceptionistPlus service – you don’t need to add a credit card, your account is activated instantly and there’s zero obligation.
2. Set up your greeting and instructions: Log into our online portal, then provide details about how you’d like calls answered and what information to collect from callers. Also add your team’s contact details and availability for call transfers (if applicable).
3. Forward your calls: You’ll receive a dedicated local or toll-free number. Simply forward your existing business line to it – all the time, when you’re busy or just after hours.
4. Start having your calls answered. Most businesses are up and running within minutes of signing up.

Frequently asked questions

Savvy business owners use virtual receptionists to streamline communications, improve customer satisfaction and boost efficiency. So, could a live call answering service be a game changer for your business too?

Below we will answer some key questions related to virtual reception solutions.

What industries can benefit from virtual receptionists?

Virtual receptionists can bring substantial benefits to a wide range of industries. Whether you’re running a law firm, real estate agency, medical practice, cleaning company, e-commerce store, or any other type of business, virtual receptionists can play a pivotal role in improving your customer experience.

From taking messages, handling simple inquiries and transferring important calls if you’re available to talk, through to taking orders, scheduling appointments and providing bilingual support, virtual receptionists can be a valuable asset. Regardless of your industry.

At ReceptionHQ, our virtual receptionists answer calls for clients across many different industries. These include, but are not limited to:

• Accounting
• Advertising and marketing
• Automotive
• Cleaning
• Construction
• E-commerce
• Education
• Dental
• Financial services
• Fitness
• Health and medical
• Home services
• Hospitality
• HVAC
• Insurance
• IT
• Legal
• Manufacturing
• Non-profit
• Professional services
• Real estate
• Recruitment
• Transport
• Travel

Are virtual receptionist services available 24/7?

Yes, you can have your business phone calls answered by a virtual receptionist at any time of day or night. This means that your customers can speak to an actual human, whatever time they call. And receive assistance when they need it, regardless of time zones or holidays.

ReceptionHQ’s virtual reception services offer 24/7 availability, but you’re always in control. You can choose to have inbound calls answered for you:

• Only during business hours
• Only after-hours (including on weekends and holidays)
• At any time

What are the key features of a virtual reception service?

Business answering services can go far beyond simple message-taking. To enhance your business operations, it’s possible to have ReceptionHQ virtual receptionists handle:

• Common inquiries
• Call screening
• Warm call transfers
• Quoting of fees
• Taking of payments
• Inputting of data into your CRM
• Appointment scheduling
• Calendar management

Bilingual support is also available, as is the ability to guide call flows using scripted questions and responses.

Is a virtual reception service suitable for startups?

Absolutely! Virtual reception services are just as relevant and beneficial for a startup as an established business.

A live call answering service for startups can:

• Convey a professional image
• Improve customer service
• Save on wage costs
• Minimize distractions
• Enable greater focus on core business activities

Flexibility and the ability to scale with demand also make using virtual receptionists an ideal choice for startups.

ReceptionHQ tailors packages for businesses of different sizes, including:

• PAYG options for intermittent use
• Plans catering for low call volumes
• Plans catering for higher call volumes

Can virtual receptionists schedule appointments for me?

Yes, virtual receptionists can efficiently manage your appointment scheduling. They can access your calendar, book appointments, and even manage cancellations and waitlists.

This can be invaluable in organizing your team’s schedule, reducing no-shows, and ensuring a seamless customer experience.

At ReceptionHQ, appointment-scheduling virtual receptionists are available on a MyDiary plan.

How easy is it to get started with a live call answering service?

Setting up a live call answering service isn’t as complicated as you might expect. In fact, for most businesses, it’s a breeze!

With instant account activation on ReceptionHQ’s free trial, it’s possible to have professional receptionists answering your calls within a matter of minutes!

Provide business details, set preferences and outline any specific instructions for the receptionists. Then simply forward your business calls to the number supplied by ReceptionHQ. An easy-to-follow onboarding guide makes the process very straightforward.

What sets ReceptionHQ apart from other virtual reception services?

ReceptionHQ stands out from the competition due to our commitment to excellence. Our success stems from our robust technology and highly-trained receptionists, largely based in the US. And we seize every opportunity to help our clients’ businesses thrive.

As a global leader in virtual reception services, we also offer:

• Transparent pricing
• A 7-day free trial
• No long-term contracts

Can ReceptionHQ provide multilingual support for my business?

ReceptionHQ’s live call answering services are bilingual (English and Spanish-speaking). If your business already caters to a diverse customer base, or you want to tap into the Hispanic market, we can help you to provide an inclusive customer service experience.

Conclusion

Virtual receptionists have become a crucial part of modern business operations, offering myriad benefits across various industries.

From startups to established enterprises, 24/7 availability to bilingual support, a ReceptionHQ live call answering service can elevate your customer experience and streamline your business processes.

If you’re looking to enhance your business’s image and efficiency, trial integrating virtual receptionists into your operations today.

To ensure our receptionists can answer your calls, you need to either:

1. Advertise your Assigned DID as your new business number
2. Retain your existing business number and enable call forwarding to your Assigned DID

The latter is the best option for most businesses.

Who manages your call forwarding?

Setting up call forwarding from your existing business number must be handled by you. We are unable to manage this on your behalf.

The method for setting up a call diversion also differs depending on a couple of things:

1. Who your telecommunications provider is
2. Whether you want ReceptionHQ to answer all your calls or only the calls that you or your team are unable to answer in-house

You’re always fully in control

In many instances, you can choose between forwarding calls to ReceptionHQ:

1. Immediately
2. Only if they are not answered within a certain timeframe
3. Only if there’s a busy signal

On this page we’ve included call diversion instructions for numerous telecommunications providers, however recommend that you double-check the settings with your provider in case they’ve changed their processes.

How our virtual reception service works

1 Set up & divert 2 Customer calls you 3 We answer for you 4 We deliver your messages

Set up & divert

Log into our client portal, set up your account within minutes and then divert your advertised business number to the local or toll-free number chosen by you to be allocated to your account (your Assigned DID).

Customer calls you

Once you’ve forwarded your business phone to your Assigned DID, we’ll know when an incoming call is for you. You’ll have flexibility to send all calls to us or only unanswered calls.

We answer for you

Our friendly and professional receptionists will answer your business calls with your preferred greeting, 24/7 if you wish. Depending on your plan, we can take messages, transfer selected calls, answer FAQs, submit leads into your CRM, take orders, process payments, schedule your appointments and more.

We deliver your messages

After each call you’ll immediately receive a message by email, SMS or both (as chosen by you) including details such as the caller’s name, phone number and, of course, the reason for their call.

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Call forwarding options

Immediate call forwarding

When someone calls your business phone number, the call is forwarded straight away to your virtual receptionists.

Having calls forwarded immediately is typically the best solution for most businesses.

After-hours answering only

If you want to continue answering calls in-house during the day, but have after-hours calls answered by ReceptionHQ’s virtual receptionists, you can simply:

1. Turn call forwarding on at the start of every business day
2. Turn call forwarding off at the end of every business day

Delayed call forwarding

When a call comes in on your business number, you or your team will have the opportunity to answer before it’s diverted to your virtual receptionists.

This is used by businesses wanting a call overflow solution. That is, only having virtual receptionists answer if their in-house team members are too busy to answer, can’t get to the phone for any other reason or are already on another call.

“No answer” diversion

Call forwarding will occur only if the call is not answered within a certain timeframe. Typically this would be between 5 seconds and 30 seconds, depending on your telecommunications provider and your diversion settings.

“Busy signal” diversion

Call forwarding will occur only if your line is already busy.

Call forwarding instructions

Click on your telecommunications provider’s name to see relevant call forwarding instructions or download our handy PDF guide.

Tap on your telecommunications provider’s name to see relevant call forwarding instructions or download our handy PDF guide.

Forwarding from AT&T

To forward all calls immediately: Dial *21* followed by the 10-digit Assigned DID that you want to forward your calls to, then press #.

To disable immediate call forwarding: Dial #21#

Delayed call forwarding

Please call 800.288.2020 for AT&T agent assistance to arrange either of the following:

• Call forwarding when your number is busy
• Call forwarding when you do not pick up after a certain number of rings

Forwarding from Call Rail

1. Sign into your Call Rail account.
2. Click Tracking at the top of the page.
3. Choose the phone number that you would like to forward to us, and click Edit.
4. Click Edit next to Number Options.
5. Scroll down the page until you reach the Forward calls section. Within that section, you will enter the 10-digit Assigned DID.
6. Click Save.
7. Once completed, click Return to Tracking.
8. Ensure that when you are viewing the numbers on your account, the 10-digit Assigned DID is located next to the business number(s) you are forwarding.

Note: If you are trying to forward multiple numbers to us, you must repeat steps 3 to 6 for each individual number.

Forwarding from Dialpad

Note: You MUST be on the phone to complete.

1. From dialpad.com, navigate to your Settings and scroll to Your Devices.
2. Select Add New and then Add New Forwarding Number located at the bottom of the list.
3. Input your 10-digit Assigned DID and verify.
4. Once the submitted number is called and the prompt of “press 1” is executed, your forwarding is successful.
5. To turn OFF forwarding, remove the number.

Forwarding from Google Fi

1. From the Google Fi app main screen, scroll to Call Forwarding.
2. Tap Call Forwarding in your Phone Settings.
3. Tap Add a number.
4. Tap the Number field.
5. Enter your 10-digit Assigned DID.
6. Tap the Next key.
7. Enter a description (for example, ReceptionHQ Forwarding Number).
8. IMPORTANT: Stop there and contact our customer service team before proceeding.
9. AFTER contacting our customer service team, tap Verify by Call.
10. The number you entered will receive a verification code from Google Fi, which will then be provided to you by our customer service team.
11. Tap the 6-digit code field.
12. Enter your code and click Verify.

Forwarding from Google Voice

You MUST have a pre-announcement. You MUST NOT have a VPN turned on.

1. Click on the setting icon (the gear at the top right of the screen).
2. Turn all PRE-SET settings off by clicking the Green Switch Buttons to gray them out.
3. Under the Account tab on the settings page (scroll to the top of the page), click the + New Linked Number.
4. Enter your 10-digit Assigned DID.
5. IMPORTANT: Stop there and contact our customer service team before proceeding. You are only allowed 3 attempts to connect the forwarding successfully. If all 3 attempts are unsuccessful, you will need to wait 24 hours before trying to forward again.
6. AFTER contacting our customer service team, click Verify by Phone (not SMS).
7. Click the Call button, then click Call again.
8. A pop-up window will appear in the field to enter the G-code, which will be provided to you by our customer service team.
9. Once the G-code has been entered, click Verify.

Forwarding from Grasshopper

1. Go to Settings > Call Forwarding Settings > Extensions
2. Click Edit next to the number and extension, or create a new one.
3. Select how you want Grasshopper to handle incoming and unanswered calls for each number you enter.
4. Enter your 10-digit Assigned DID.
5. You can configure your own schedule based on time of day and which phone you’ll be using.
6. Choose which order you want Grasshopper to call each number.

To turn off call forwarding: Click Delete beside the Assigned DID.

Forwarding from JustCall

Conditional forwarding

1. Navigate to the Number section & select an IVR-enabled JustCall Number.
2. For an IVR option, select External Number in the drop-down under the Unanswered Call Forwarding Setting. Enter the number where you’d like to receive the call.
3. Click Save Changes.

Landline

To enable call forwarding: Dial *72, enter the 10-digit Assigned DID to receive your redirected phone calls and press # then listen for a confirmation tone before hanging up.

To disable call forwarding: Dial *73 and wait to hear the confirmation tone.

Smartphone mobile app

1. In the top left corner, click on your account image.
2. Click Manage.
3. Choose the phone number for which you wish to enable call forwarding.
4. Click Call Forwarding, then input your 10-digit Assigned DID.
5. Click Save.

Forwarding from Nextiva

As an admin

From the NextOS admin home page, select Users > Actions > Voice Settings > Forwarding > Call forward always. Then, enter the 10-digit Assigned DID.

As a user

To enable call forwarding: Dial *72 followed by the 10-digit Assigned DID to forward calls to and then press #.

To disable call forwarding: Dial *73

Forwarding from Ooma

You can enable call forwarding by logging into your My Ooma account and navigating to the Call Forwarding option under the Preferences tab. You should see a page that is similar to the one pictured below.

Check the box to the left of each device that you would like to have ring when an incoming call comes in. You can choose any or all of the following devices:

• Ring Telo: Your Ooma phones connected to your Telo Base Station or Phone Genie will ring.
• Ring Mobile App: Calls can be received through the Ooma Home Phone app on your iOS device or Android device if you are running the latest version.
• Ring [Number]: Calls can be forwarded to any domestic landline or cell phone. You can set up or update the forwarding number by clicking on the cog icon. You can also specify the circumstances under which calls will be forwarded to your Assigned DID.

Forwarding from RingCentral

1. Sign into your RingCentral online account.
2. Follow the navigation path depending on your access profile.
   • Admins: On the Quick Access page in the Admin Portal, navigate to Users > Manage Users. Select the extension to configure, then click Call Forwarding and Voicemail.
   • Users: Navigate to Settings > Call Forwarding and Voicemail.
3. Under the Work Hours tab, click Add number or coworker (see screenshot below).
4. Choose whether the added number is a Number or Coworker under the Name column.

Forwarding from Sprint

To enable call forwarding: Dial *72 plus the 10-digit Assigned DID that you want to forward your calls to.

To disable call forwarding: Dial *720 and wait to hear the success message.

Forwarding from T-Mobile

To enable call forwarding: Dial *72 plus the 10-digit Assigned DID that you want to forward your calls to, followed by #.

To disable call forwarding: Dial *73 and wait to hear the confirmation dial tone.

Forwarding from Verizon

To enable immediate call forwarding: Dial *72 plus the 10-digit Assigned DID that you want to forward your calls to.

To enable delayed call forwarding (“no answer” or “busy signal”): Dial *71 plus the 10-digit Assigned DID that you want to forward your calls to.

To disable call forwarding: Dial *73.

Forwarding from Vonage

1. Dial *72 from your Vonage phone and listen for the prompt.
2. Enter the area code and 10-digit Assigned DID to which calls will be forwarded.
3. Press 1 to confirm or 2 to enter a different phone number.

Forwarding from Wix

1. Go to Business Phone Number in your site’s dashboard to access your settings.
2. Click +Add Assigned DID in the Call Forwarding section.
3. Click and select a call agent drop-down and add the desired call agent. Note: You can click Add Call Agent to add more agents to your team.

Forwarding from ZOOM Phone

1. Sign into the ZOOM web portal.
2. Click Phone.
3. Click the Settings tab.
4. In the Business Hours or Closed Hours sections, click Edit next to Call Handling (see note on holiday hours below).
5. Click Add Phone Number to forward to your Assigned DID.
6. Make sure to select the correct Country/Region in the dropdown menu so you can add the external phone number. Some countries share the same country code but have separate entries in the dropdown menu.
7. At Phone Number, enter your 10-digit Assigned DID.
8. In the optional Description field, you can enter a description to help you identify your Assigned DID (for example, ReceptionHQ Fowarding Number).
9. Click Save.

Holiday hours

To edit call handling settings for Holiday Hours, at step 4 simply click Manage next to Holiday List & Call Handling, select a holiday, then click Edit next to Call Handling.